Blocking a caller

To block a number:

  • Open your desk and go to Conversations
  • Open the call from the number you want to block
  • In the transcript panel, click Block this caller

The caller is blocked immediately.

What blocked callers hear

Depending on your blocking response setting, blocked callers either: - Hear a short message and are disconnected - Are hung up on immediately

Configure this on the Settings page under Call blocking.

Do blocks expire?

Manual blocks are permanent - a caller you block stays blocked until you unblock them. Only automatic rate-limit blocks (applied when a number floods you with calls) expire on their own, after 24 hours.

Unblocking

Go to Caller rules on your desk, open the Blocked tab, find the number and click Unblock.

Related articles

- Handling nuisance, spam, sales and abusive callers - Call exceptions: bypass or block specific numbers and area codes - VIP callers: priority treatment for important contacts - Callback requests - Transferring calls to the right person (departments)