Will RingDesk take ownership of my number?
No. Your number stays registered with your existing telecoms provider. RingDesk never becomes the owner or custodian of your number.
Can I remove RingDesk at any time?
Yes, instantly. Cancelling your call divert takes about 30 seconds — you dial a short code or log into your provider's portal and remove the forward. Your number immediately returns to normal, as if RingDesk was never there. See the article "Cancelling RingDesk and removing call forwarding" for exact steps.
Will my customers notice any difference?
No. Callers dial your normal number and hear your AI agent answer (using your business name and the greeting you configured). There is no mention of RingDesk, no different ring tone, and no indication that calls are being handled by a third party.
What happens to calls if RingDesk has an outage?
If RingDesk is unreachable, the forwarding call will fail to connect. Depending on your divert type: with unconditional divert the caller may hear an engaged tone; with divert-on-no-answer the call may route to your voicemail as normal. We recommend keeping your existing voicemail active as a fallback. Our target uptime is 99.9%.
Do I need to tell my telecoms provider I'm using RingDesk?
No. Call forwarding is a standard feature of your phone line. You are not required to notify your provider, and there is nothing in standard UK telecoms contracts that would prohibit it.
Does RingDesk record calls?
RingDesk generates a transcript and summary of each call for your records. Please ensure your agent greeting includes a brief data processing notice (this is configured for you by default) so callers are aware their call is being handled by an AI.
Can I use RingDesk on a mobile number?
Yes. UK mobile numbers support call divert using the same short codes. Your mobile number stays on your SIM and contract as normal.
Related articles
- How RingDesk works with your existing phone number - Setting up call forwarding - Does forwarding calls to RingDesk cost anything extra? - Porting your number to RingDesk - Can I send several phone lines to the same desk?