What is holiday mode?

Holiday / closure mode lets you temporarily close your line. When enabled, the AI agent does not engage - callers are either forwarded to your ring-through number or hear a custom message.

Enabling holiday mode

  • Open your desk, go to Call handling and select the Opening hours tab.
  • Find the Holiday / closure mode card.
  • Toggle it on.
  • Optionally customise the message callers will hear.

What callers experience

  • If you have a ring-through number set, holiday mode forwards all calls to that number instead of playing the message.
  • If no ring-through number is set, callers hear your custom message and the call ends.

Priority

Holiday / closure mode takes priority over everything else: it overrides the IVR, out-of-hours settings, and the AI agent.

Turning it off

When you return, toggle holiday / closure mode off. All calls will immediately route normally.

Related articles

- Out-of-hours behaviour - Setting your opening hours - How to pause the AI agent - Setting split opening hours (e.g. lunch break, then evening service)