After your free trial
When your free trial ends, your AI agent pauses and callers hear a brief unavailability message. No charges are made automatically.
Choosing a plan
Visit Billing in the admin app to choose a plan:
| Plan | Best for | Included minutes |
|---|---|---|
| PAYG | Low-volume or seasonal use | Prepaid credit at 30p/min (top up £20 to start) |
| Starter | Small businesses | 300 min/month |
| Standard | Growing businesses | 750 min/month |
| Pro | Higher-volume businesses | 1,800 min/month |
| Scale | High-volume or multi-site | 5,000 min/month |
Every paid plan bills any minutes beyond its allowance at a flat 30p/min. All plans include your UK number, unlimited FAQs, and full call logging.
See the "Pay As You Go: credit and automatic top-ups" article for how the PAYG prepaid balance and auto-top-ups work.
Reactivating after a lapse
If your trial ended a while ago your number may have been released. Use the Reactivate wizard to provision a new number and pick up where you left off.
Keeping your existing number
See the "Use your existing number" help article for instructions on forwarding your current business number to RingDesk.
Related articles
- Getting started with RingDesk - Signing in to RingDesk - Taking over your RingDesk account - Your RingDesk account assistant - Getting help and reporting a call