## Ways to get help
- Help articles - browse or search the Help centre for step-by-step guides.
- AI assistant - the chat bubble in the bottom-right of your dashboard (also at Support -> AI assistant) knows your setup and answers most questions instantly.
- Talk to our team - when you want a person, raise a support ticket at Support -> Raise a ticket. Give it a subject and describe what you need. We reply by email, and you can see the whole thread and add replies under Support.
Reporting a call that did not go well
If the agent mishandled a call, the quickest way to get it looked at is to send us the call:
- Open Conversations and find the call. The Flagged filter surfaces calls the system already thinks are worth a look, such as unusually long calls or negative sentiment.
- Note the caller number and the time of the call, or copy the transcript.
- Raise a support ticket at Support -> Raise a ticket, describe what went wrong, and include those details. That lets us pull the recording and transcript and help tune your agent.
The best long-term fix is usually better knowledge: clear FAQs and up-to-date details mean the agent handles similar calls itself next time. The AI assistant's Recommendations tab will often suggest exactly what to add.
### Related articles
- Troubleshooting: calls, forwarding, audio and notifications - Your RingDesk account assistant - Getting started with RingDesk - Signing in to RingDesk - Taking over your RingDesk account