## Choosing what you hear about
You control which emails and texts RingDesk sends you. Every email we send has a Manage your notification preferences link in the footer, so you can change things any time - you're never stuck with something you didn't choose.
There are two places to manage this:
- Account → Email preferences - digests, reports and product updates.
- Your Profile - personal call & message alerts (email and SMS) for the desks you're assigned to.
Call & message alerts
Get an email - and optionally a text - the moment a call is handled or a caller leaves a message or asks for a callback. Turn each channel on or off, and set the email address / UK mobile they go to. These are per person, so each teammate assigned to a desk chooses their own.
Usage summaries - daily, weekly, or just monthly
A short summary of your call activity - calls handled, bookings, sentiment:
- Daily summary - each morning, covering the previous day. Off by default - turn it on if you want it.
- Weekly digest - a brief weekly round-up. On by default.
- Monthly report - a fuller monthly summary. Always sent - it's your baseline account report and can't be turned off.
Days with no calls don't trigger a daily or weekly email, so a quiet day won't clutter your inbox.
Always-on emails
A few emails are essential to running your account and can't be switched off:
- Billing - invoices, receipts, failed-payment and low-credit alerts.
- Account & security - sign-in links, number changes, plan changes, account status.
- Monthly usage report - your baseline monthly summary.
Everything else is yours to turn on or off whenever you like.
### Related articles
- Your call notification emails - Get a text when a call needs you - Managing your email preferences - Send a follow-up text after a call - Answering text messages