## Follow up by text

RingDesk can text the caller a short message right after the call ends - handy for sharing a link, your address, or a booking page.

Turn it on

Open the desk, go to Setup, and enable SMS follow-up. Write the message you want sent. Keep it short and useful, for example: "Thanks for calling Maple Lettings. Browse our current listings here: https://..."

Good to know

  • It's one fixed message, sent after every call - not tailored per caller. So if you're a letting or estate agent, link to your listings page rather than a single property: the agent can't yet detect the specific property discussed and send that exact link.
  • Texts are only sent to UK mobile numbers (landlines can't receive SMS).
  • The follow-up is transactional - keep it to useful information (a link, directions, a booking page), not marketing.

Sharing a booking link

Point the message at your online booking page so callers can finish booking themselves after the call.

### Related articles

- Your call notification emails - Managing your notification preferences - Get a text when a call needs you - Answering text messages - Adding the chat widget to your website