## What SMS notifications do
RingDesk can text you the moment something needs your attention - a missed call or a new message a caller left with your AI agent - so you don't have to keep checking your inbox. You can also have RingDesk text the caller a short confirmation when a message is taken.
How to turn it on
- Open your desk and go to Setup.
- Find the SMS notifications card.
- Enter the mobile number that should receive alerts.
- Tick Text me about missed calls and new messages.
- Optionally tick Text the caller a confirmation when a message is taken.
- Click Save.
What you'll receive
- Business alerts go to your mobile, e.g. "The White Hart: new message from Jane (+44 7700 900123): please call back about the booking."
- Caller confirmations (if enabled) go to the caller, e.g. "Thanks for calling The White Hart. We've passed your message on and will be in touch shortly."
Good to know
- Texts are sent from your primary RingDesk number, so callers can recognise you.
- Standard message rates apply.
- This is separate from SMS follow-up after calls (which sends a set message - like a booking link - to every caller after the call). You can use either or both.
### Related articles
- Your call notification emails - Managing your notification preferences - Send a follow-up text after a call - Answering text messages - Adding the chat widget to your website