Cancelling

To cancel your subscription:

  1. Go to Account in the admin app
  2. Scroll to the bottom and click Cancel subscription
  3. Review the details and click Yes, cancel my subscription

Your service continues until the end of your current billing period. No further monthly charges will be made after that.

What happens to your number?

Your RingDesk number remains active until your billing period ends. After that, callers will hear a service unavailable message. Your number is then released 7 days later and may be reassigned to another customer.

If you are using conditional call forwarding from your existing number to your RingDesk number, make sure to remove that forwarding rule before the number is released — otherwise callers to your main number will hear the unavailable message.

Changing your mind

You can undo a cancellation any time before your billing period ends. Go to Account → Cancel subscription and click Keep my subscription. Everything will continue as normal.

Your data

During the 7-day period after your billing ends, your configuration, call history, and settings are preserved in case you reactivate. After 7 days your account is permanently decommissioned and all data is deleted. Billing records are retained for legal and accounting purposes.

### Related articles - [Setting up call forwarding](/help/setting-up-call-forwarding) - [Porting your number to RingDesk](/help/porting-your-number) - [Billing and usage: your minutes, charges and next invoice](/help/billing-usage) - [Upgrading or downgrading your plan](/help/changing-plans) - [Pay As You Go: credit and automatic top-ups](/help/payg-credit-billing)