## How long calls last
There's a maximum length for each call, so a stuck or rambling call can't run on indefinitely.
On a paid plan
The default maximum is 12 minutes per call. As a call nears the limit the agent gives a polite wrap-up and ends the call rather than cutting off abruptly. You can change this per desk in Settings if your calls genuinely need to be longer (or shorter).
On the free trial
Each trial call is capped at 10 minutes, and the trial includes 200 minutes in total.
Why there's a limit
It protects you from a single stuck call eating your minutes, and keeps calls efficient. If you regularly hit the limit, raise it in Settings and check your FAQs are complete so the agent resolves calls faster.
### Related articles
- Customising your AI agent - Managing your agent's knowledge and FAQs - External knowledge sources - Seasonal promotions and announcements - Preview mode: testing your agent live