## Languages and WhatsApp
We're often asked about these, so here's the honest current position.
Languages
The AI agent currently speaks British English only, understanding and speaking. It isn't multilingual yet, so it's best suited to UK businesses serving English-speaking callers. Multi-language support is on our roadmap.
WhatsApp isn't available yet. Today RingDesk handles phone calls, inbound text messages (on an SMS-capable number), follow-up texts after calls, and website chat. WhatsApp is planned but not live - if it matters to you, let support know so we can gauge demand.
What you can use now
- Voice calls - the core product
- SMS - answering texts and post-call follow-ups
- The website chat widget
### Related articles
- Customising your AI agent - Managing your agent's knowledge and FAQs - External knowledge sources - Seasonal promotions and announcements - Preview mode: testing your agent live