Multiple desks
A "desk" in RingDesk maps to a phone number and its associated AI agent. If you have multiple locations, departments, or phone numbers, you can create a separate desk for each.
Plan limits
| Plan | Max desks |
|---|---|
| PAYG | 1 |
| Starter | 1 |
| Standard | 1 |
| Pro | 3 |
| Scale | Unlimited |
| Enterprise | Unlimited (custom) |
Multiple desks are available on Pro (up to 3) and Scale or Enterprise (unlimited). Starter, Standard and PAYG include a single desk.
Creating a new desk
From the main menu, click the desk name at the top and select New desk. Each desk gets its own agent configuration, opening hours, FAQs, and phone number.
Calls are separate per desk
Call logs, analytics, and messages are kept separate for each desk. There is no cross-desk call routing.
Related articles
- Can I send several phone lines to the same desk? - Customising your AI agent - Managing your agent's knowledge and FAQs - External knowledge sources - Seasonal promotions and announcements