What is the transparency notice?
At the start of every call the agent tells the caller they are speaking with an AI assistant. This disclosure is delivered as part of the greeting rather than as a separate pre-greeting statement, so it sounds natural. It is required under UK GDPR and the ICO's guidance.
Example greeting: "Good morning, you're speaking with the AI assistant for Maple Street Dental, how can I help?"
Customising the notice
You can edit your greeting in Setup on your desk. Keep the AI disclosure honest and clear. You cannot remove the disclosure entirely, but you can adjust the wording.
Call recording
Call recording is a real feature that you control per desk. It is off unless you enable it. When it is on, call audio is stored and automatically purged according to your retention settings. When recording is off, only a text transcript is kept. See our Privacy Policy for full details.
Related articles
- Call recording and consent - Exporting and erasing data (GDPR) - Customising your AI agent - Managing your agent's knowledge and FAQs - External knowledge sources